CX AI in healthcare
Since 2017, Afiniti has been helping some of the world’s largest healthcare insurance companies provide exceptional customer care.
Using AI to pair customers with nurses and customer service representatives is increasing life expectancy, improving health outcomes, and reducing costs for subscribers and providers alike.
How Afiniti delivered for a large US health insurance company
$314m
in annual incremental lifetime value expected
Afiniti improves the outcomes that matter most to healthcare insurance providers
Increased member
enrollments
Reduced gaps
in care
Higher CMS
satisfaction score
Higher CMS ratings
& bonuses
Better medical
outcomes
Greater member
satisfaction
Increased care &
pharmacy service usage
Reduced medical
expenses
Improved provider
satisfaction
